Design Values and Client Partnerships

I recently came across this article and thought it was worth a share as it’s incredibly relevant to some of our core values at Four Fin. I’m officially making it required reading for every new design hire. The article speaks to solo in-house designers at companies of non-designers, but I believe the lessons shared are universal. We approach our client-relationships with a partnership mentality, and we’re often our clients’ only designers. We’re batting on their team, in-house or not.

“Don’t be the smartest guy in the room”

At Four Fin, we believe that creativity and ideation are not the designers’ tasks alone. Everyone, whether they are the client or work for the agency, is valuable in the process of better understanding user experiences, seeing a challenge from a different perspective and bringing in varied expertise. Our Account Manager regularly contributes ideas to our work and our design staff has no issues bringing those ideas to life to test them against the others. Our clients know their users better than we do and that experience is invaluable. The point is, it’s not about us. The best idea on the table could have come from the client’s new intern, we just care that it’s the best idea related to the goals of the brand.

“Let good enough be good enough.”

This principle might seem to counter your perceptions of what a design firm believes. Don’t get me wrong, people come to us when good enough isn’t cutting it, and we value the power of iteration and nailing details. But there is a lesson here. Our clients’ success matters to us and it’s important to me as we grow that we retain a high level of respect for their goals. When a brand is in the early phases of development, we recognize when design perfection should not be the goal, and we comfortably adjust our own standards (yes, really) in order to achieve what is needed for phase 1 (e.g., get that simple landing page up, or fill the feed with relevant stock images until photoshoots can be scheduled). If we maintain this thinking and strategy in supporting our clients through phase 1, we then have more success in helping them grow and get to phase 3. This is when we grab the coffee and pump the Sonos – with design perfection as the goal.

Does your company lack an in-house designer? Is it possible we could fill in, with the same mindset as a designer on staff, but with more resources and flexibility? Let’s find a time to talk it over.

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Chiao Huang

Chiao Huang

Brand Designer

Crafting unique experiences through design.

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Positive Attitude & Go Getter
Theme song:

Freedom

Kygo
  •  I grew up in a scuba diving family. I cried underwater when I failed my test when I was 10. Getting water out of your mask is one of the test categories. Yes, I got my license in the end.
    • I used to train to ride horses. One time, I got stepped on by a horse and I screamed, but forgot to push it away. My toe was ok tho.
    • Used to want to be a fine art artist but instead doing murals as side hustle nowadays.

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Emma O'Regan

Emma O'Regan

Graphic Designer

Turns clients’ visions into designs that are creative, cohesive and compelling while keeping all the little details in mind.

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Caring & Methodical
Theme song:

This Must Be the Place

Talking Heads
  • Gets excited about nicely designed labels, cheap sunglasses, and new book smell
  • Youngest of 3, with a big gap between the oldest and me, my go-to revenge was stealing one shoe. Not the pair, just one.
  • Drawn to design because of the power in visual communication

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