From our work with an exciting new coworking space downtown, and our following of the soon to be open Public Square Coffee House right around the corner from our La Mesa office, it feels like the idea of “community” is surrounding me lately. The concept is an important one, as often studies and films have show it as a measure of happiness. It’s deep rooted in our physiological needs to be a part of a community where we feel safe, valued and connected: a place where we belong.
Good brands know this. When I was studying advertising, it was a one-directional conversation. It’s been so uplifting to see the industry shift over the years to less telling, and more discussing; less what, and more why. There’s more transparency and accountability. The shift has forced companies to think about what is important to them, and why that matters to their customers. Thanks to technology advances, we can get to know our customers better, to alter our behaviors and offerings to suit them. It’s not only more cost effective than large advertising campaigns, but it’s more impactful.
We will continue to encourage our clients to foster community in their own brands, from they way their employees work with customers, to how they promote themselves. It’s a simple idea, but a strong asset for growing companies.