Tim Patch, Unsplash
‘What is consistency in marketing?’ Hearing this question nearly made me fall over in my chair snoozing. Probably a bad thing to say coming from the person who received her degree in marketing, right? I say this in all honesty though, because the marketing of today is not the same as it was when I painstakingly attempted to memorize the ins and outs of those four ‘P’s’ many moons ago (free stickers to the first person who emails me with them email@example.com).
Okay, I’m not that old, but marketing was something I studied back before ‘Content Marketing’ was a gleam in Hubspot’s eye and 11-year-old ‘Influencers’ weren’t pocketing millions in YouTube ad money.
So, before I lost it wondering why I didn’t think of the unboxing phenom or some cool wanderlust Insta account with countless sponsorships, I sat back in my chair and asked…W T F is ‘Marketing’ today? And, if I could even get my head around it’s multiple facets, how does consistency come into play? Who is killing the game when it comes to having a solid, sustaining strategy?
Branding: Marketing’s guardrails
Thank goodness I chose to pursue the path of branding…the holy grail of foundation-setting and, ultimately, consistency. Without it, myself and countless companies would be face down in a gutter somewhere.
Why? Because branding is ground zero for defining the core of who you want to be and how you want to show up in the world. This is what we do on the daily here at Four Fin, so I won’t overindulge, there’s plenty more where that came from (let’s have coffee).
When we start with a core brand concept and define the core brand elements, every decision made — from marketing to social media to customer service — better be informed by the brand. Simply put, think of your brand as the guardrails that will keep your marketing engine safely on the highway.
Marketing: Your Lambo ready to go for a spin
Wait. Do you even want a Lambo? Maybe you’re the Prius type…or a classic VW fan like me. At this stage, since we are now blazing down metaphor highway, marketing is less about what you want as a business and more about what your customers want or need…Do they need the speed of the Lambo, the zero-emissions of the Prius, or the cool factor of the classic?
Yours truly in her ‘74 classic VW Bug
A clear understanding of what your customers want, value, crave, etc. is at the crux of marketing and this hasn’t changed since prehistoric times. What has changed, is where we are meeting customers to communicate the value our brand provides and how. Enter the mind melting, infinite list of marketing tactics in use today. Pause though, and remember that brand is here to help.
If our brand concept is clearly defined (let’s go with ‘Exploration,’ for instance), everything from our name, visual identity, messaging, and vibe will echo this concept; keeping us from flying off the highway. And since we did our customer research, we (hypothetically) know our customers value luxury, curated experiences, and nostalgia. Combine the brand concept and customer insight, and can’t you just picture our Land Rover Defender cruising through the Moab desert? (LET ME DREAM).
When brand and marketing unite to deliver authentic experiences, it’s a seamless, and beautifully natural thing to witness. Factory and adventure tours, mouth-watering Insta shots, and high-end competitions most certainly capture hearts and minds of the Land Rover customer, but doesn’t it just make sense?
This, of course, is just one example of a well known and established brand, but just plain smart because they’ve established guardrails with a solid foundation (brand strategy, core elements) and deliver key experiences that marry both brand and customer desire in a consistently rad way.
So, consistency in marketing is really more about consistency of brand, and what highway we should cruise down with those brand guardrails intact to meet our customers and invite them along for the ride.
Grab the keys and let’s go!