In branding and in business, sometimes you have to pivot. Sometimes you have to hold true to your values. Sometimes you have to invest yourself in building your brand where you feel the most energy and potential.
You might be grappling with some of this right now. Let me tell you a secret. You already know what to do, and you have from the moment it popped into your head. One of my favorite quotes, that recently adorned our office felt board, is “Told you so. – your intuition.”
Life moves fast, and business moves even faster. If you spend time ignoring your gut (or worse, being scared of what it’s telling you to do), you’ll likely fall behind on really moving your brand forward. Or worse, your waffling will give off the wrong impression. Your audience will see the inconsistency, and lack of direction. Your brand will suffer. Of course, we believe that a guiding light for a lot of small businesses IS their brand. We constantly harp that you have to stay true to your brand to build a strong and consistent image.
Let me give you a simple example. Let’s say you make widgets. You’ve positioned the widgets as quality widgets. You spent a great deal on R&D and design of the widgets and are confident that your audience needs this level of quality and will be happy paying the high price. You’re releasing the widget in the world and deciding how to market them. You meet an eager and convincing online marketing consultant who promises leads. “I’ve cracked the sales funnel code. We get their attention with an introductory discount and then as you gain traction, we’ll cut the discounts and your followers, now in love with the product, will be okay spending more.” It doesn’t sit right with you. Trust your gut. The audience you’re going after cares about the quality, not the price. If lured initially by price, the second you increase price, they’ll fire up the google engine again to find something cheaper. They’ll be offended with your brand at the same time. This might appear an obvious example, and the decisions you face might be more complex, but the premise rings true. Know your brand, be proud of what it stands for, and stand with it.
So what if your “brand” conflicts with your “gut”?
If it’s done right… that brand will be modeled after what’s already in your gut. If you build a truly authentic brand, it will be based in part on the values of the visionary leader. It will keep you from chasing shiny objects that aren’t true to your brand. So, if your gut says something is off, you can confidently listen.
Before I even ran a branding business, I’ve had a lot of training in this gut-feeling awareness that has helped me make key decisions quickly. In surfing, you have to trust your gut quite often.
Do I paddle faster and try to get past that almost-breaking wave, or do I pull back and duck dive the white-wash? Anyone who’s found themselves trying to duck dive a wave RIGHT when it’s breaking on top of you knows why that’s an important decision. And one you have to make instantly.
Catching a wave.
There’s a frequently used word in surfing, and actually all extreme sports. Commit. If you are paddling for a wave and it’s looking promising, and you’ve made the gut decision to go for it, you’d better commit. Once the wave takes hold of you, it’s not a time to question your gut. Likewise, if you’re paddling for a wave, and have a gut reaction that tells you to back off, but you stumble a little on listening quickly, you’ll find yourself putting on a good wipe-out show for those on the beach.
Deciding if you can hack it.
All surfers have been there. Standing on the sand during a particularly large swell. Sizing up the surf. Deciding if you’ve got the strength, courage, and lung capacity to attempt to paddle out. You might catch the best wave of your life. You could also tour the local ER.
I don’t always trust my gut, and when I get too in-my-head, it’s typically never positive. I wipe-out. I pick myself back up. I breathe. Then I apologize to my gut for not listening. “Hey gut, you were right about that client. They obviously weren’t right for us. Had I listened to you, we’d have more space for the right type of growth. Thanks again for always watching out! Forgive me and keep up the clear signals for future decisions.”
Our gut knows what’s up. It will save us from a mouth full of salt water and deter us from poor business choices. Building a brand that is authentic to you, then learning to trust your gut is a liberating exercise. Go confidently in the direction of your brand dreams. And bring your gut with you.